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Support and production access

Contact​

Email contact@genomicintelligence.ai for API keys, integration questions, bug reports, and access changes. Include your client_id so we can trace your traffic.

When filing a bug, attach the correlators from the failing call so we can find it in the logs:

  • error.request_id from the response body — also on the X-Request-Id response header. See Errors for where it appears.
  • X-Job-Id, set on every successful POST, when the issue is with a specific prediction or async job.

Running at scale​

The default API tier (see Limits) covers development and steady production traffic. For high-volume or latency-sensitive integrations, contact us at contact@genomicintelligence.ai. We provision production-shaped deployments with higher concurrency and dedicated throughput, sized to your workload.

Server-side task chaining​

The find-genes-and-predict-expression workflow chains the annotation and expression tasks server-side, so a single call finds genes in a region and predicts their expression without round-tripping intermediate results back to your client. This is enabled per account on request. Email us to turn it on for your key.