Support and production access

Contact

Email contact@genomicintelligence.ai for API keys, integration questions, bug reports, and access changes. Include your client_id and, where relevant, the request_id from the response (it appears in the structured server log line and in error envelopes) so we can trace a specific call.

Running at scale

The default API tier is sized for development and steady production traffic. Planning a high-volume or latency-sensitive integration? Contact us at contact@genomicintelligence.ai and we'll provision a production-shaped deployment with higher concurrency and dedicated throughput, sized to your workload.

Server-side task chaining

The annotation and expression tasks can be chained server-side so a single call finds genes in a region and predicts their expression, without round-tripping intermediate results back to your client. This is enabled per account on request. Email contact@genomicintelligence.ai to turn it on for your key.