Skip to main content

Support and production access

Contact​

Email contact@genomicintelligence.ai for API keys, integration questions, bug reports, and access changes. Include your client_id so we can trace your traffic.

When filing a bug, attach the correlators from the failing call so we can find it in the logs:

  • error.request_id from the response body — also on the X-Request-Id response header. See Errors for where it appears.
  • X-Job-Id, set on every successful POST, when the issue is with a specific prediction or async job.

Running at scale​

The default API tier (see Limits) covers development and steady production traffic. For high-volume or latency-sensitive integrations, contact us at contact@genomicintelligence.ai. We provision production-shaped deployments with higher concurrency and dedicated throughput, sized to your workload.

Server-side task chaining​

The find-genes-and-predict-expression workflow chains the annotation and expression tasks server-side, so a single call finds genes in a region and predicts their expression without round-tripping intermediate results back to your client. It is a published endpoint — POST /v1/workflows/find-genes-and-predict-expression, on the same key as every other route, nothing to enable. Contract and options: Tasks; the 50,000 bp synchronous cap is in Limits.

Other kinds of chaining (a task pipeline we don't ship, or a variant of this one) are worth an email — tell us the shape of the call you'd like to make.